🛡️ Safe Gaming

korkya's commitment to responsible gaming

We believe enjoyable gaming should always be safe. At korkya, your control, your limits, and your wellbeing are the top priority.

Our commitment

Why is safe gaming important?

Online gaming is a form of entertainment — but it can sometimes create the risk of losing control. korkya always wants our players to stay happy, healthy, and financially secure. That is why we provide multiple protective tools and policies that help you stay in control of your situation at all times.

Before you start playing on our platform, take a moment and ask yourself — are you playing for fun, or to escape some other pressure? The foundation of responsible gaming is honesty and awareness. korkya is ready to help you build that awareness.

Remember — gambling is never a guaranteed source of income. Winning and losing are both part of the game. Always play with an amount of money that, if lost, will not affect your daily life.

korkya's core safety policies

  • For ages 21+ only
  • Option to set deposit limits
  • Self-exclusion option
  • Time-out feature
  • 24/7 support in Bengali
  • SSL encryption and fair play
Protective tools

Our features for your safety

These six tools are always available to make responsible gaming easy and effective at korkya.

Age verification and 21+ policy

Only those aged 21 or above can create an account at korkya. Age verification is mandatory at registration. Protecting minors is our highest priority.

Setting deposit limits

You can set your own maximum daily, weekly, or monthly deposit limit. This limit takes effect immediately and ensures you stay in control of your finances.

Time-out feature

If you feel you need a break, you can take a time-out from 24 hours up to 30 days. During this time your account will be automatically suspended temporarily.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can close your account for the long term or permanently through self-exclusion.

Session Time Limits

Set a maximum time for each gaming session. When the time is up, the platform will automatically alert you and encourage you to take a break.

24/7 support and counselling

Contact our Bengali live chat support at any time. If you are having trouble, our team is ready to provide you with proper guidance and assistance.

Awareness

Signs of problem gambling

If you or someone you know shows the signs below, seek help immediately. This is not a sign of weakness — it is a sign of courage.

  • Repeatedly trying to play to win back lost money
  • Borrowing money from family or friends to gamble
  • Feeling unable to stop playing or feeling uncomfortable when trying to
  • Gambling with money meant for everyday expenses
  • Gaming causing problems at work, in studies, or in relationships
  • Lying about or hiding gaming habits
  • Playing to escape anxiety or depression
  • Difficulty sleeping at night or losing focus due to thoughts about gaming

If you need help

If you feel that gaming is causing problems for you or your family, take action now.

Live chat support: Our Bengali support team is with you 24 hours a day, 7 days a week. They will help you with account restrictions, self-exclusion, or any other assistance you need.
Email support: Write to [email protected]. We will handle your situation with full confidentiality.

If you request self-exclusion, we will close your account immediately and will not send any promotional communications.

Step by step

How to use the protective tools

1

Log in to your account

Log in to your account at korkya and go to the "Account Settings" menu.

2

Find the "Responsible Gaming" section

Click the "Responsible Gaming" tab within Settings.

3

Set your limits

Choose the deposit limit, session time, or time-out option and enter the value you prefer.

4

Confirm

Save your changes. Deposit limits take effect immediately; if a limit is increased, it may take up to 24 hours to apply.

5

Get support

For any issues, contact us via live chat or email — we are always ready.

Safe gaming tips

Build healthy gaming habits

Stick to a budget

Set aside a fixed budget for entertainment each month and do not go beyond it.

Set a time limit

Decide how long you will play before each session and take a break when the time is up.

Do not play under stress

If you are anxious, tired, or under mental pressure, avoid playing.

Let your family know

Tell the people close to you that you are playing — honesty and transparency are the foundation of healthy gaming.

Age policy

For ages 21+ only

No minor may register or play at korkya. We verify age at registration and again later if needed. If you know that a minor may have access to your device, please keep your account secure and log out.

If you know that a minor is using korkya, notify us immediately at [email protected] or via live chat.

Deeper protection

Self-exclusion and account closure options

Choose the level of protection that suits your needs and situation.

Short-term time-out

Temporarily close your account for 24 hours to 7 days. You will not be able to log in during this time, but the account will be automatically reactivated once the period ends.

Long-term exclusion

Close your account for 1 month to 1 year or longer. An additional verification process will be required to reactivate before the set period ends.

Permanent closure

If you want to stop online gaming entirely, you can permanently close your account. Contact support directly.

During self-exclusion we will not send you any promotional emails or bonus offers.

Core principles

korkya's core principles of responsible gaming

Gaming is for entertainment, not income: Think of online gaming as a source of fun, never as a source of income. Every bet is the cost of entertainment.
Play within an affordable budget: Only spend on gaming what is left over after covering your daily living expenses. Never play with borrowed money.
Do not chase lost money: Do not try to recover losses by placing more bets in a losing situation — this can make losses worse.
Take regular breaks: Do not play for long stretches at a time — take breaks in between. Get up, walk around, drink some water — keep your body and mind fresh.
Do not play under the influence of drugs or alcohol: Substances reduce your ability to make decisions. Playing with a clear mind and body is always best.
Make time for other activities: Give adequate time to family, friends, hobbies, and your career. Gaming is a small part of life — not all of it.
Common Questions

Questions and answers about responsible gaming

Log in to korkya and go to the "Responsible Gaming" section under "Account Settings". There you will find options to set a maximum daily, weekly, and monthly deposit amount. Lowering a limit takes effect immediately, but increasing a limit may take some time to review. Contact our live chat if you need assistance.

Yes. When you activate self-exclusion, any withdrawable balance in your account will be returned to your registered payment method. The process is completed within 5–30 minutes. Bonus balances or amounts with unmet wagering requirements cannot be returned — contact us for more details.

For a short-term time-out, the account cannot be reactivated before the set period ends. This is intentionally designed so that you get a genuine break. Once the period is over, the account is automatically reactivated. For long-term self-exclusion, an additional process is required to reactivate.

The minimum age to play at korkya is 21. Age is verified at registration and we may request identity verification in cases of doubt. Accounts belonging to minors will be permanently closed and any deposited funds will be returned.

Yes. If you are concerned that a family member is affected by problem gambling, contact us via live chat or email. We will assess the situation and take the necessary steps. All information will be handled with complete confidentiality.

When you set a session time limit, a warning will appear shortly before your set time is up. When the time is up, the session will end automatically. You can change the time limit before each session, but lowering the limit takes effect immediately and increasing it may require a review.

Play safely, enjoy with pleasure

Welcome to korkya — where your entertainment and safety matter equally. Browse our games section or check the FAQ for any questions.

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