korkya's Privacy Policy
Your personal information is very important to us. This policy describes in detail how korkya collects, stores, and keeps your data secure.
Introduction and Applicability
korkya ("we", "our", "platform") is an online gaming service operated for players in Bangladesh. This Privacy Policy describes what information is collected about you when you use the korkya website (korkya.cam) or any services associated with it, how that information is used, and what measures we take to protect your information.
This Privacy Policy is an integral part of korkya's Terms and Conditions. By using our services, you are considered to have agreed to the terms described in this policy. If you disagree with any part of this policy, please refrain from using the korkya platform.
This policy applies only to individuals who are 21 (twenty-one) years of age or older. We do not intentionally collect any information from minors.
What Information We Collect
korkya collects your information in various ways. A detailed description is provided below:
2.1 Information Provided at Registration
When you create an account on korkya or log in through the korkya Login page, the following information may be collected from you:
- Full name (as stated on your national identity card)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National identity card or passport number (when identity verification is required)
2.2 Financial Transaction Information
During deposits and withdrawals, we process the following information:
- bKash, Nagad, or Rocket account number
- Transaction amount and date
- Payment reference number
We do not directly collect your bank account PIN or password.
2.3 Automatically Collected Information
When you visit the korkya website, certain information is recorded automatically:
- IP address
- Browser type and version
- Device type and operating system
- Date, time, and duration of visit (Bangladesh Standard Time — BST, UTC+6)
- List of pages visited
- Referral source (which page you came from to reach our site)
2.4 Cookies and Similar Technologies
korkya uses cookies and similar tracking technologies to improve your browsing experience, maintain login sessions, and analyse service quality. You can manage cookies through your browser settings, however disabling cookies may cause some services to not function properly.
Purpose of Using Information
korkya uses your information for the following legitimate purposes:
- Account management: Verifying your registration, creating your account, and ensuring secure login.
- Service delivery: Managing gaming sessions, providing bonuses, and processing transactions.
- Identity verification (KYC): Confirming identity in line with Anti-Money Laundering (AML) regulations.
- Fraud prevention: Detecting and preventing suspicious activity and protecting the security of the platform.
- Customer support: Responding to your enquiries and providing assistance via live chat or email.
- Communication: Sending important account-related notifications, notice of policy changes, and relevant promotional information.
- Service improvement: Analysing user experience to improve the quality of the korkya platform.
- Responsible gaming: Monitoring your gaming activity to identify problematic behaviour and providing support when needed.
Information Sharing and Disclosure
korkya does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
4.1 Service Providers
Information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, technology infrastructure, and customer service operations. These parties are bound by strict confidentiality agreements and may only use the information for specified purposes.
4.2 Legal Obligations
If disclosure of your information is required due to a legal obligation, court order, or request from a regulatory authority, korkya is required to comply. In such cases, we will notify you where possible, in accordance with applicable law.
4.3 Fraud Prevention
Necessary information may be shared with relevant authorities or partner organisations to prevent financial fraud or illegal activity.
4.4 Business Restructuring
In the event of any merger, acquisition, or asset transfer in korkya's business operations, user information may be transferred to the new party. However, all terms of this Privacy Policy will continue to apply in such cases.
Data Security Measures
korkya takes industry-standard technical and organisational measures to protect your personal and financial information. Our key security features are:
All data exchanged between your browser and our servers is encrypted using SSL technology.
Your information is stored in encrypted databases where unauthorised access is fully prevented.
Only authorised staff may access your information, and only for specific reasons.
Our security measures are regularly reviewed and updated.
While we strive to ensure the highest level of security, it is not possible to guarantee 100% security on the internet. It is your responsibility to keep your account password confidential and to notify us immediately of any suspicious activity.
Data Retention Period
korkya retains your personal information for as long as it is necessary to provide services and meet legal obligations:
- Active accounts: Information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, transaction records may be retained for a specified period due to legal and regulatory obligations.
- Financial records: Records of all transactions are retained for the period required under financial regulations.
- Dispute resolution: Relevant information is retained until any ongoing dispute or legal proceeding is resolved.
Once the retention period ends, information is securely deleted or anonymised.
Your Rights
As a korkya user, you have the following rights regarding your personal information:
7.1 Right of Access
You have the right to request information about what data we hold about you. We will provide the information within a reasonable time after receiving your request.
7.2 Data Correction
You may request correction of any inaccurate or incomplete information in your account. Information will be updated following identity verification.
7.3 Data Deletion
In certain circumstances you may request that your information be deleted. However, it may not always be possible to delete all information due to legal obligations.
7.4 Objection to Processing
You may object to marketing communications or certain types of data processing. You can change your preferences in your account settings or let us know by contacting support.
7.5 Data Portability
Where applicable, you have the right to request your information in a structured and readable format.
To exercise any of the above rights, email us at: [email protected]
Protection of Minors' Information
korkya strictly does not provide services to anyone under 21 (twenty-one) years of age. We do not intentionally collect any information from minors. We verify age at the time of registration. If we become aware that information from a minor has been collected accidentally, that information will be deleted immediately and the associated account will be closed.
If you believe a minor is using our platform, please inform us at [email protected].
Third-Party Links and Services
The korkya website may contain links to third-party websites or services. These external services have their own privacy policies and korkya is not responsible for them. We advise you to familiarise yourself with the privacy policy of any third-party service before using it.
Payment gateways such as bKash, Nagad, and Rocket have their own data protection policies. When completing a transaction, you will be directly interacting with their services.
Policy Changes
korkya reserves the right to change or update this Privacy Policy from time to time. For any significant changes, we will:
- Publish the updated policy on this page with a new date.
- Send a notification to your registered email (for major changes).
- Inform you of the changes at login.
Continuing to use korkya's services after changes are made will be considered as your agreement to the updated policy. We therefore recommend that you review this page regularly.
Responsible Gaming and Data Use
korkya analyses information related to your gaming activity as part of its responsible gaming initiative. This analysis makes it possible to identify potentially problematic gaming behaviour and provide the necessary support.
If you have concerns about your gaming experience, you can find more information on our Responsible Gaming page and access various support options including self-exclusion.
Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali
- Hours: All communications are handled according to Bangladesh Standard Time (BST, UTC+6)
After receiving a complaint, we will endeavour to respond within a reasonable time. More complex matters may take a little longer to resolve, but we will keep you informed at every stage of the process.
Need More Information?
Our support team is always ready to help with any questions about your privacy.
Chat with us on live chat — 24/7, in Bengali
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